CIEH Level 2 Award in Conflict Resolution and Personal Safety

Aims and objectives

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high, for example, organisations like the NHS, London Underground and many pubs and clubs. High staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.
The CIEH has developed this qualification to help organisations protect their staff as well as their organisational and operational effectiveness.

Course content

The qualification covers the following topics:
• The law
• The work environment
• Resolving confrontational situations
• Personal safety
• Optional practical techniques if required

Intended for

All staff who are customer facing or who deal with potential conflict situations whilst dealing with the public.

Why choose this course?

The Chartered Institute of Environmental Health (CIEH) is at the forefront of environmental and public health.
The CIEH is the UK’s leading awarding body for vocational qualifications in accredited food safety, health and safety and environmental protection qualifications.

Costs

POA